We’re extremely proud to announce that BNZ’s KiwiSaver Scheme not only scored the highest rating for overall customer satisfaction in Consumer NZ’s recent annual KiwiSaver survey, but BNZ is also the winner of the 2017 Consumer NZ People’s Choice Award for KiwiSaver providers.
“Helping New Zealanders be good with money is in our DNA and the BNZ KiwiSaver Scheme demonstrates that,” says BNZ CEO Anthony Healy. “I am proud of all our teams – those who help everyday Kiwis via our call centres and retail store network, right through to those who partner with businesses to help their employees achieve their retirement and saving goals.”
Consumer NZ is an independent, not-for-profit brand organisation established in 1959 that helps consumers to de-risk and fast track the purchasing decision making process. The Consumer NZ People’s Choice Award is determined from the results of Consumer NZ’s annual KiwiSaver survey, and BNZ’s scheme came out on top for overall performance with a satisfaction rating of 68%. The industry average is 46%.
Donna Nicolof, BNZ’s Head of Wealth and Private Bank, says: “KiwiSaver is something every New Zealander should be involved in, whether it’s to get into their first home or help secure a more comfortable retirement.”
The survey highlighted that most KiwiSaver members are concerned about ethical investing, in particular not wanting their savings invested in the weapons industry. BNZ recently developed a responsible investment policy which was well received by the public.
Consumer NZ’s survey also found that KiwiSaver members didn’t always think they have access to enough information to help make decisions about where they put their money (21%) or are unsure about what’s available (28%). We want our KiwiSaver Scheme members to be 100% content with their decision, so to tackle those issues we’re currently exploring more innovative ways to ensure our customers get the right information, at the right time, to get the most out of KiwiSaver.
And of course any customer seeking advice can contact BNZ’s Authorised Financial Advisers for a helping hand.
BNZ Investment Services Limited, a wholly owned subsidiary of BNZ, is the Issuer and Manager of the BNZ KiwiSaver Scheme. Download a copy of the BNZ KiwiSaver Scheme Product Disclosure Statement, or pick up a copy from a BNZ store.
Investments made in the BNZ KiwiSaver Scheme do not represent deposits or other liabilities of BNZ or any other member of the National Australia Bank Limited group, and are subject to investment risk, including possible delays in repayment and loss of income and principal invested. None of BNZ, any other member of the National Australia Bank Limited group, the Supervisor, any director of any of them, the Crown or any other person guarantees (either fully or in part) the performance or returns of the BNZ KiwiSaver Scheme or the repayment of capital.
BNZ Authorised Financial Advisers’ Disclosure Statements are available on request and free of charge.
This blog is solely for information purposes [and is only for BNZ KiwiSaver Scheme members who are New Zealand residents]. None of the matters in this blog are personalised financial advice. We recommend that you seek financial advice specific to your personal situation and goals from an Authorised Financial Adviser. No representation or warranty is made as to the accuracy, reliability or completeness of any statement made in this blog. Neither BNZ nor any person involved in the preparation of this blog accepts any liability for any loss or damage arising out of the use of, or reliance on, all or any part of this blog. The information and recommendations are the personal views of the author and do not necessarily reflect the views of BNZ.