By BNZ Head of Wealth & Private Bank, Donna Nicolof
KiwiSaver should be a key part of New Zealanders’ retirement planning. Because of how vital it is, we have put a huge emphasis on making sure the BNZ KiwiSaver Scheme is as good as it can be. This approach was recently given the tick by our customers with ConsumerNZ awarding us their People’s Choice Award for the second year running.
This year, our scheme maintained a very strong position and increased our ‘very satisfied’ customers to 71%, with the industry average being 51%. If we also include our 17% “somewhat satisfied” customers, it brings our total satisfied customers to 88%.
In the past year we’ve worked to make the BNZ KiwiSaver Scheme even better for our customers by developing new tools and calculators to help customers get the most out of what for many people is their only investment in financial markets.
We’re now a back-to-back winner of the KiwiSaver People’s Choice Award and that’s a real testament to the hard work we do to help New Zealanders be good with money. KiwiSaver is obviously a critical element of how we plan for our retirements – but it’s also become a way for people to save towards their first home.
While the ongoing recognition of the scheme is a strong vote of confidence, we always strive to be better. With that in mind, we’d love to hear from you about what we can do differently to make the BNZ KiwiSaver Scheme even more compelling. Please email us with any feedback or suggestions.
We know how essential KiwiSaver is to so many New Zealanders and that’s why we are so focused on providing a great experience for our customers. The knowledge and experience we have gained from developing our KiwiSaver offering has also helped us deliver the bank’s newest wealth management product, YouWealth. You’ll hear more from us on that shortly.
Click here for more information on the BNZ KiwiSaver Scheme.
BNZ Investment Services Limited, a wholly owned subsidiary of BNZ, is the Issuer and Manager of the BNZ KiwiSaver Scheme. Download a copy of the BNZ KiwiSaver Scheme Product Disclosure Statement, or pick up a copy from a BNZ store.
Investments made in the BNZ KiwiSaver Scheme do not represent deposits or other liabilities of BNZ or any other member of the National Australia Bank Limited group, and are subject to investment risk, including possible delays in repayment and loss of income and principal invested. None of BNZ, any other member of the National Australia Bank Limited group, the Supervisor, any director of any of them, the Crown or any other person guarantees (either fully or in part) the performance or returns of the BNZ KiwiSaver Scheme or the repayment of capital.
BNZ Authorised Financial Advisers’ Disclosure Statements are available on request and free of charge.
This blog is solely for information purposes [and is only for BNZ KiwiSaver Scheme members who are New Zealand residents]. None of the matters in this blog are personalised financial advice. We recommend that you seek financial advice specific to your personal situation and goals from an Authorised Financial Adviser. No representation or warranty is made as to the accuracy, reliability or completeness of any statement made in this blog. Neither BNZ nor any person involved in the preparation of this blog accepts any liability for any loss or damage arising out of the use of, or reliance on, all or any part of this blog. The information and recommendations are the personal views of the author and do not necessarily reflect the views of BNZ.
 This year the award was won jointly with Milford Asset Management.