BNZ: Online and open as action taken to prevent spread of COVID-19

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Bank of New Zealand (BNZ) is open for business with online banking, digital tools, all smart ATMs, contact centres and the majority of its branches remain available to customers today.

Once the government’s alert level 4 is in place from midnight tonight, all physical BNZ branches will temporarily suspend services until Thursday 2 April.

During the lockdown period BNZ will endeavour to open as many branches possible for basic transaction services every Thursday, opening between 10 – 2pm.

BNZ will advise customers via its online channels and contact centres as to which branches will be open as soon as possible.

BNZ Chief Customer Officer, Paul Carter, says, “BNZ is open for business. Our online banking and digital tools can handle the increase in traffic, our smart ATMs are operating and our contact centre will continue to take calls.

“We’ve got a dedicated team of people who have put their hands up to staff our branches during the lockdown. Once we’ve finalised arrangements to protect their health and wellbeing and ensure the safety of customers, we’ll notify which branches will be open.

“We appreciate this is an uncertain time for our customers. We’re encouraging them to contact us via our online and digital services and our Contact Centres and not to come to a branch unless they really need to,” says Carter.