BNZ opens 48 branches on Thursday

Online and contact-centre geared-up to help customers

Bank of New Zealand (BNZ)is open for business with online banking, digital tools, all smart ATMs, contact centres and 48 of its branches open this Thursday.

BNZ has confirmed a geographical spread of 48 branches will open Thursdays between 10am – 2pm for the period of the lockdown to provide basic banking services to those who are unable to use its online or telephone services.

The full list of branches (below) includes sites in all the major centres, in most regions and many rural towns, and follows BNZ launching a dedicated phone support team offering shorter wait times and specialised service to its customers aged 70+.

BNZ Chief Customer Officer, Paul Carter, says, “BNZ is open for business. Online and digital banking are available 24/7, all our smart ATMs are operating and our contact centre is taking calls.

“We’ve got a wonderful team of people in select branches on Thursdays from 10am – 2pm during the lockdown for our customers who absolutely must see someone in person.

“During lockdown, our branches are for BNZ customers who need in person services or are unable to use online or telephone banking,” says Carter.

“We’re doing everything we can to protect the health and safety of our people and our customers. Branches will be cleaned prior to and post opening, our staff will wear gloves, and we have measures in place to ensure a 2m distance will be maintained at all times,” he says.

Other essential health and safety protections in place will include:

  • Hand sanitiser for staff and customers
  • Controlled entry with outside triage and limited numbers allowed inside the branch at any one time
  • Floor markings to maintain physical distance
  • Sneeze guards

Carter says branch use will be reviewed at the close of business on Thursday to determine appropriate locations and opening times for the following week, and he encourages customers to check BNZ’s dedicated COVID-19 page online for regular updates.

Basic banking services provided by BNZ branches during lockdown are as follows:

Personal Customers:

  • Basic deposits and withdrawals
  • Setting up internet banking
  • Issuing branch cards and PIN cards

*Not available – large cash withdrawals (above $10k) and product queries (handled by BNZ’s contact centre)

Business Customers:

  • Small business transactions

*Not available – change orders and business deposits

Smart ATM:

  • Deposits (Coin, Notes, Cheques) in addition to standard withdrawal functionality
NorthlandWhangarei 57 Bank Street
Auckland Albany Shop 222, Westfield Albany, 219 Don McKinnon Drive
Auckland Botany 500 Ti Rakau Drive
Auckland Kerikeri 67 Kerikeri Road
Auckland Link Drive 4 Link Drive, Wairau Valley
Auckland Manukau 639 Great South Road
Auckland New Lynn Shop 59, LynnMall, 3058 Great North Road
Auckland Newmarket 330 Broadway, Newmarket
Auckland Ponsonby 328 Ponsonby Road
Auckland Pukekohe 177 King Street
Waikato Cambridge 51 Victoria Street
Hamilton Frankton 113 Commerce St
Tauranga Cameron Road 639 Cameron Rd
Hawke’s Bay Hastings 117 Heretaunga Street
Bay of Plenty Papamoa 26 Gravatt Rd
Bay of Plenty Rotorua 1176 Amohau St
Bay of Plenty Whakatane 181 The Strand
King Country Taumaranui 101 Hakiaha St
King Country Otorohonga 21 Maniapoto Street
Taranaki Hawera 145 High Street
Taranaki New Plymouth 13 Devon Street E
Palmerston North Palmerston North 84 The Square
Whanganui Whanganui 124 Victoria Ave
Manawatū-Whanganui Levin 215 Oxford Street
Wellington Masterton 193 Queen Street
Wellington Leeston 67 High Street
Wellington Lower Hutt S101 Westfield Queensgate, Cnr Queens Drive and Bunny Street
Wellington Porirua 3 Cobham Court
Wellington Waikanae 44 Main Road
Wellington Wellington 38 Willis Street
Wellington Kilbirnie 32 Bay Road
Nelson Nelson 226 Trafalgar Street
West Coast Greymouth 91 Mackay Street
Christchurch Hornby 418 Main South Road
Christchurch Papanui S32 Northlands Mall, 55 Main North Road
Christchurch Riccarton Shop S140 Westfield Riccarton, Rotherham Street
Canterbury Akaroa 73 Rue Lavaud
Canterbury Ashburton 304 East Street
Canterbury Geraldine 18 Talbot Street
Canterbury Methven 91 Main Street
Canterbury Rangiora 74 High Street
Canterbury Timaru 247 Stafford Street
Dunedin Dunedin 98 George Street
Otago Alexandra 45 Tarbert Street
Otago Queenstown 11 Rees Street
Otago Wanaka 93 Ardmore Street
Otago Oamaru 80 Thames Street
Southland Invercargill 84 Esk Street